The AI only knows what you shelve.
Help articles, policies, PDFs and saved replies live on one shelf. The AI answers from it and nothing else, and it tells you when customers ask about something the shelf does not cover.
Returns and replacements policy
Policy · Updated by Ananya
Delivery timelines by pincode
Shipping · Synced from help centre
Size exchange policy
Policy · Synced from help centre
Editing an order after checkout
Orders · Imported from PDF
Refund timelines by payment method
Billing · Synced from Notion
Gap found
37 customers asked about COD charges this week. No article covers it.
Sample questions: "Is there an extra fee for cash on delivery?" · "Why was I charged $1 more?"
Conflict
"Returns policy" says 15 days. "Festive sale FAQ" says 30 days. Which one wins?
5 min
To sync an existing help centre
Weekly
Gap report built from real customer questions
Instant
Answers change as soon as an article is edited
PDF, DOCX
And web pages, Notion and Google Docs
Stock the shelf once. Keep it right with almost no effort.
- 01
Add sources
Point it at your help centre, upload policy PDFs, or paste in your saved replies. Everything is split into clear answers.
- 02
Set what is public
Mark sources as customer facing or internal only. Internal notes help agents but are never quoted to customers.
- 03
Watch for gaps
Questions the AI could not answer are grouped by topic, with a count and real examples.
- 04
Draft and publish
The AI drafts the missing article from your past replies. A person reviews it, edits it and publishes.
A shelf that keeps itself in order.
6 compartmentsEvery source in one place
Help centre articles, PDFs, web pages, Notion, Google Docs and saved replies, searchable together.
Auto sync
Connected sources refresh every hour. Edit an article in your help centre and the AI uses the new version.
Gap finder
"37 customers asked about COD charges this week. No article covers it." You see it before customers complain.
Conflict checks
When two sources disagree, such as a 15 day and a 30 day return window, you are asked which one wins.
Drafted articles
Missing articles are drafted from how your best agents already answered, ready for your review.
Write once, answer in 40+ languages
Keep articles in English. Customers get answers in their own language without separate translations.
See which articles do the work.
Every article shows how many answers it powered, how those answers were rated, and when it was last checked. Retire the stale ones and improve the busy ones.
- Answer count and rating per article
- Articles never used in 90 days flagged for review
- Version history with who changed what
- Seasonal articles that switch on and off by date
| Article | Answers | Rating | Status |
|---|---|---|---|
| Returns and replacements policy | 412 | 4.6 | Healthy |
| Delivery timelines by pincode | 388 | 4.5 | Healthy |
| Festive sale FAQ | 96 | 3.9 | Conflict |
| COD charges | - | - | Gap, 37 asks |
| Gift wrapping | 0 | - | Unused 90 days |
Asked at this station
Short, straight answers. If yours is not here, the Sorting Office replies within one working day.
01Do we need to rewrite our help centre?
02Can we keep some notes internal?
03How big can the shelf be?
04Who can publish articles?
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